We can't refund payments on custom orders, but we want you to be happy. Please email us at firstname.lastname@example.org and we'll see what we can do. If the error occurs on our end, we are happy to refund your shipping fees.
You can return any non-custom piece for store credit, minus shipping costs and a 30% re-stocking fee. For store credit, your non-custom piece must be in its original condition and returned to us within 2 months of its purchase date. Please email us at email@example.com to initiate your return.